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Audio Visual Support Request
Contact Information
ITM Locations
Customer's Name
Room Number or Department
Call Back Number
Customer's Email Address
Request Details
Issue Type
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Auditorium Sound
Cafe Sound
Classroom Sound
Digital Signage Indoor
Digital Signage Outdoor
Document Camera
Equipment/Cable Request
Gym Sound
Interactive TV
Interactive Whiteboarding
Projector
Projector Screen
Scoreboard
Stadium Sound
Projector Screen Problem Types
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ELECTRIC SCREEN WILL NOT GO UP/DOWN
MANUAL SCREEN WILL NOT RETRACT
SCREEN IS TORN
Projector Problem Types
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BLURRY IMAGE
DAMAGED / BROKEN PROJECTOR SCREEN
DISTORTED COLORS
FILTER ERROR
LAMP ERROR/REPLACE
MISSING REMOTE
NO CONNECTION (WIRED)
NO CONNECTION (WIRELESS)
NOT AIMED CORRECTLY
WILL NOT POWER ON
Projector Manufacturer
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EPSON
NEC
OTHER
Sound Problems
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AMP HAS NO POWER
MIC NOT WORKING
MIC REPLACEMENT
MISSING MIC CHARGER/CHARGING BASE
NO COMPUTER AUDIO
SPEAKER BUZZ/HUM
SPEAKER STATIC
Gym Sound Problems
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CD/BLUETOOTH NOT WORKING
DAMAGED WALL PLATE
MIC ISSUE (HANGING)
MIC ISSUE (WIRED)
MIC ISSUE (WIRELESS)
MISSING CABINET KEYS
PORTIBLE CABINET NOT WORKING
SPEAKERS NOT WORKING
STAGE MONITORS NOT WORK
Stadium Sound Problems
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CD/BLUETOOTH NOT WORKING
DAMAGED WALL PLATE
MIC ISSUE (WIRED)
MIC ISSUE (WIRELESS)
MISSING CABINET KEYS
POERTABLE CABINET NOT WORKING
SPEAKERS NOT WORKING
Auditorium Sound Problem
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CD/BLUETOOTH NOT WORKING
DAMAGED WALL PLATE
MIC ISSUE (HANGING)
MIC ISSUE (WIRED)
MIC ISSUE (WIRELESS)
MISSING CABINET KEYS
PORTABLE CABINET NOT WORKING
SPEAKERS NOT WORKING
STAGE MONITORS NOT WORKING
Digital Signage Outdoor Problem
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CANNOT SEND CONTENT
MISSING SOFTWARE
SIGN HAS NO POWER
Digital Signage Indoor Problem
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ACCOUNT ISSUE/REQUEST
CONTENT NOT SHOWING CORRECT DATE/TIME
MISSING TV REMOTE
PLAYER SHOWS OFFLINE IN SOFTWARE
REQUEST TRAINING
TV NOT SHOWING CONTENT
Signage Manufacturer
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MVIX (XHIBIT SIGNAGE)
RISEVISION
Manufacturer
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BOGEN
EXTRON
FRONT ROW
LIGHTSPEED
OTHER
TEACH LOGIC
VALCOM
Interactive TV Problem
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ACCOUNT ISSUE/REQUEST (PLEASE SPECIFY)
INTERACTIVE TOUCH NOT WORKING
MISSING REMOTE
MISSING STYLUS
NO CONNECTION (WIRELESS)
NO CONNECTION (WIRED)
ONBOARD PC NOT WORKING
SOFTWARE ISSUES
UNIT WILL NOT RAISE AND/OR LOWER
WILL NOT CONNECT TO EXTERNAL PC
WILL NOT POWER ON
Interactive TV Manufacturer
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CLEAR TOUCH
eBEAM
OTHER
RECORDEX
SHARP
Interactive Whiteboarding Problem
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CALIBRATION OFF
PEN/STYLUS MISSING
PEN/STYLUS NOT CONNECTING
SOFTWARE ISSUES
WIRELESS DONGLE MISSING
Interactive Whiteboarding Manufacturers
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eBEAM (WIRED)
eBEAM (WIRELESS)
MIMEO
OTHER
Scoreboard Problem
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DAMAGED CONTROLLER
MISSING CONTROLLER
NOT COMMUNICATING WITH CONTROLLER (WIRED)
NOT COMMUNICATING WITH CONTROLLER (WIRELESS)
WILL NOT POWER ON
Scoreboard Manufacturers
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FAIR PLAY
NEVCO
OTHER
Equipment/Cable Request
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CABLE(S) (PLEASE SPECIFY)
DOCUMENT CAMERA
PORTABLE PROJECTOR
PORTABLE SCREEN
PORTABLE SOUND SYSTEM
WEB CAM
Document Camera Problems
Please select...
MISSING SOFTWARE
UNIT IS DAMAGED
WILL NOT CONNECT TO INTERACTIVE TV
WILL NOT CONNECT TO PC
Document Camera Manufacturers
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CLEAR TOUCH
ELMO
IPEVO
OTHER
Cafe Sound Problem
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CD/BLUETOOTH NOT WORKING
DAMAGED WALL PLATE
MIC ISSUE (HANGING)
MIC ISSUE (WIRED)
MIC ISSUE (WIRELESS)
MISSING CABINET KEYS
PORTABLE CABINET NOT WORKING
SPEAKERS NOT WORKING
STAGE MONITORS NOT WORKING
Other (Please specify manufacturer)
CPS Asset Tag Number
Document Camera Problem
Please select...
MISSING SOFTWARE
UNIT IS DAMAGED
WILL NOT CONNECT TO INTERACTIVE TV
WILL NOT CONNECT TO PC
Additional Information
Additional Information
Hidden Info
ITM Locations ID
Contact ID Number
Notification Source
Contact Name